The Covid-19 outbreak has created unprecedented times. In conjunction with the CDC and other health organization recommendations, Waddell & Reed has made the decision to close the office at 1111 W. 22nd Street in Oak Brook, IL effective 4pm on March 19, 2020 and continuing to March 30, 2020. If this office closure changes we will communicate that as soon as possible.
At this point in time, Waddell & Reed client services will continue to provide service for your investment accounts and can be reached toll free at 1-888-923-3355. You can call John Seagraves at 1-630-991-7860. You can also email John at email@example.com and our assistant Allison at firstname.lastname@example.org. Although we will be working from our homes, we will make every effort to handle your service requests promptly during this time. Please remember that we cannot accept market orders left on voicemail or email. We will need to confirm them with a quick phone conversation.
All mail on a daily basis will be forwarded to John's home for processing. So if you had previously mailed something to our Oak Brook office we will still get it and it will be processed. If you have something that needs to be mailed during the office closure please contact John so that we can perhaps figure out a more prompt way to handle your correspondence. Thank you for your patience and understanding as we work through this situation.